Tracking
A drive did not appear
Check that Location is set to Always and Motion & Fitness is enabled in iOS Settings. If the trip is still missing, add it manually in OD Miles and email us with the date and route so we can investigate.
Support
We are here to help you keep mileage records clean.
Get help with drive detection, trip edits, subscriptions, exports, privacy requests, or anything else that blocks your OD Miles workflow.
Common questions
Quick answers.
Trip review
Distance or address looks wrong
Open the trip detail page, edit the start or end address, and save. OD Miles can recalculate the route distance when enough address detail is available.
Reports
Export a mileage report
Go to Reports, choose the period, and export PDF or CSV. Exports include dates, distance, classification, value, notes, tolls, parking, and other trip costs.
Billing
Manage or cancel Pro
Subscriptions are billed by Apple. Manage or cancel from iOS Settings, your Apple Account, then Subscriptions. OD Miles cannot see or change your Apple payment method.
Account
Restore trips on a new phone
Sign in with the same email address you used before. If your trips do not restore after a few minutes on Wi-Fi, email support and include the sign-in email you used.
Data
Delete account data
Open OD Miles Settings, choose Account & Sync, then Delete Account. You can also email support@odmiles.com from the email linked to your account if you need help.
Support request
Tell us what is going on.
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Product help
Support requests
Drive detection, trip details, exports, account access, and general feedback.
support@odmiles.comPrivacy
Privacy requests
Ask about data handling, request access, correction, export, or deletion.
support@odmiles.comSecurity
Security concerns
Report suspected unauthorized account access or a security issue.
support@odmiles.com